This Privacy Policy explains how we collect, use, store, and share information when you visit our website, contact us, submit a form, place a deposit, or purchase a kitten (the “Services”). By using our Services, you agree to this Privacy Policy.
1) Information We Collect
Information You Provide to Us
We may collect information you choose to share, including:
- Contact information (name, email address, phone number)
- Location information (city, state, shipping address for delivery)
- Inquiry details (messages, preferences, household details you provide voluntarily)
- Reservation and purchase information (deposit confirmation, pickup or shipping preferences)
- Communication records (emails, texts, social messages, and call notes)
Information Collected Automatically
When you use our website, we may automatically collect:
- Device and browser data (IP address, browser type, operating system)
- Usage data (pages viewed, time on site, clicks, referral source)
- Approximate location (derived from IP address)
Cookies and Similar Technologies
We may use cookies and similar technologies to:
- Remember your preferences
- Improve website performance
- Understand website traffic and usage
You can control cookies through your browser settings. Disabling cookies may impact some site features.
2) How We Use Your Information
We use your information to:
- Respond to inquiries and provide customer service
- Help match you with an appropriate kitten and coordinate pickup or shipping
- Process reservations, deposits, and payments (when applicable)
- Send updates, confirmations, and important service-related messages
- Improve our website, services, and communication
- Prevent fraud, enforce our policies, and protect our rights and safety
- Comply with legal obligations
3) How We Share Your Information
We do not sell your personal information.
We may share information only as needed with:
- Pet transportation or courier services to coordinate delivery (name, phone, address, scheduling details)
- Payment processors if you choose to pay online (they receive payment information directly; we typically do not store full payment card details)
- Website service providers (hosting, analytics, form tools) that help us operate the website
- Legal or safety requirements if required by law, court order, or to protect our rights, property, or safety
4) Payment Information
If payments are processed through third-party providers, your payment details are handled by those providers under their own privacy and security practices. We recommend reviewing the privacy policy of the payment processor you use.
5) Data Retention
We keep personal information only as long as necessary to:
- Provide the Services and support you
- Maintain business records (reservations, contracts, communications)
- Comply with legal and tax requirements
- Resolve disputes and enforce agreements
6) Data Security
We take reasonable steps to protect your personal information using administrative, technical, and physical safeguards. However, no website or transmission is 100% secure, and we cannot guarantee absolute security.
7) Your Choices and Rights
Depending on where you live, you may have rights regarding your personal information, such as:
- Request access to the personal data we have about you
- Request correction of inaccurate information
- Request deletion of certain information
- Opt out of marketing communications (if applicable)
To request any of the above, contact us using the information in the “Contact Us” section below.
8) Children’s Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided personal information to us, contact us and we will take appropriate steps to remove it.
9) Third-Party Links
Our website may contain links to third-party websites (such as payment providers or social media). We are not responsible for the privacy practices of those third parties. Please review their privacy policies before providing information.
10) Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Effective Date.” Your continued use of the Services after changes are posted means you accept the updated policy.
11) Contact Us
If you have questions about this Privacy Policy or want to make a request regarding your information, contact us:
Kittens Of USA
Email: privacy@kittensofusa.com